Account and data deletion
Budget OK app, operated by VOROPAEV TIMOFEI VLADIMIR, IE
Your Budget OK account and all of your data are deleted together; partial deletion is not offered. There are two ways to do it: inside the app (Settings, the “Account” row, then “Delete account”) or by writing to support@budgetok.app. Email requests are processed within 30 days, usually within a few business days.
What to include in the email
- Subject: “Account deletion”.
- The email address the account is registered to. If you write from that address, no need to repeat it.
- Platform: iPhone, Android or the web version.
- A confirmation that you understand: the account and all data are deleted together and cannot be restored.
Deleting the account in the app
- Open “Settings” in the app.
- Tap the “Account” row: when you are signed in, your email is shown next to it.
- On the screen that opens, tap “Delete account”.
- Confirm in the “Delete account and all data?” dialog. The action cannot be undone.
If you never signed in, there is nothing to delete on our side: without an account the data stays on your device only and is removed together with the app. If you cannot sign in, email us and we will delete the account on request.
What gets deleted
Deleting the account erases everything you entered and everything we stored:
- transactions, categories, limits, wallets and notes;
- the copy of your database on our servers, if sync between devices was enabled;
- your email address and account credentials;
- device identifiers in analytics services that were linked to your profile.
Data that never left your phone is removed together with the app: with sync disabled it is stored locally and never reaches our servers.
What we keep, and why
| What | Why | How long |
|---|---|---|
| Payment records and fiscal receipts | Accounting and tax law: payment documents cannot be erased on request | At least five years from the transaction |
| Records of abuse and fraud attempts | Protecting the service and other users | Until no longer needed |
| Anonymised statistics | Aggregate product metrics: how many people opened the app, which screens are used | Indefinitely, cannot be linked back to you |
Everything else is deleted for good, including copies in backups: they are overwritten within the same processing period.
Timelines
We confirm the request within one business day and tell you when the deletion is complete. Full deletion takes up to 30 days from the request: that is the statutory maximum, and in practice we are faster. If you do not get a confirmation within a day, please resend the email.
Cancel the subscription separately
Deleting the account does not cancel a paid subscription: it is managed by the app store, not by us. On iPhone open Settings, your name, Subscriptions; on Android open Google Play, Payments and subscriptions. Cancel the subscription first, otherwise billing continues even after the account is gone.
If you lost access to the email
Write from any address and describe the account: when it was created, which device you used, which subscription you have. We will ask a few questions to make sure the account is yours: we are not allowed to delete data on someone else’s request.
Budget OK app, operated by VOROPAEV TIMOFEI VLADIMIR, IE. See the privacy policy for how we process data.